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⭐⭐⭐⭐⭐ 4.6 / 5.0 700+ Reviews | No Sales Tax Outside GA or IL | Military Discounts Available
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Front side view of the Katool AK-H115Z Vehicle Lift holding up a truck

Katool Two Post Vehicle Lift - 11,000 lb Capacity | AK-H115Z

by KATOOL
SKU H115Z
Save $744.00
$3,713.00
$2,969.00
No Sales Tax Outside GA & IL
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Skip the Guesswork. Choose the Katool AK-H115Z 11,000 lb Vehicle Lift Built for Reliability and Accessibility

Buying a vehicle lift for your garage can be a game-changer, but it often comes with frustration. Long installation times, wobbly lifting, and complicated safety systems can leave you scratching your head. Many folks end up with lifts that either don’t handle heavier cars or leave them stranded halfway up because of underpowered hydraulics. That’s why the Katool AK-H115Z was engineered to tackle those pain points head-on. With an 11,000 lb capacity and a low 3.9" pad height, you get both muscle and accessibility for small-to-medium vehicle servicing. Plus, the CE-approved design means you can trust it to hold up to 115% dynamic loads and 150% static loads without hesitation. Independent shops in the 11K capacity range face the same tradeoff over and over: pay 30% more for ISO-certified construction, or save the budget for an unverified rating that might or might not survive sustained cycling.

Once you’ve experienced smooth lifting speeds. 45-60 seconds up and 15-25 seconds down. You’ll wonder how you ever managed without an efficient vehicle garage lift. The dual hydraulic chain-drive cylinders work seamlessly with the electric pump, so you won’t need to babysit the lift during operations. And with built-in mechanical safeties, you’ll feel confident raising vehicles knowing the platform can’t slip. Whether you’re swapping brakes, changing oil, or rotating tires, every lift cycle is consistent and safe. Heavy-duty construction at this capacity level uses reinforced base plates and structural columns rated for daily commercial cycling, not just spec-sheet ratings. Single-point release cuts cycle time meaningfully across a busy day.

Finally, installation is a breeze thanks to the base plate design and included screw-up pads plus extension adapters. You’ll have a fully operational garage lift ready in no time. Rubber door protectors on the columns keep car finishes pristine, and the clear 98.4" drive-thru clearance accommodates everything from sedans to light trucks. The Katool AK-H115Z isn’t just another vehicle lift. It’s the reliable backbone of any busy garage. For independent shops handling regular full-size truck and SUV work, the AK-H115Z brings commercial-grade structural rating into a price band that doesn't require a fleet contract to justify.

Need a different capacity or configuration? Explore our full lineup of Katool vehicle lifts to find the perfect match for your shop.

Katool AK-H115Z 11,000 lb lift seen from the front-side

Benefits of the Katool AK-H115Z Vehicle Lift

Optimize Garage Space
Compact column footprint fits standard commercial bays without forcing layout compromises. Overhead routing keeps the floor between posts trip-free.
Boost Service Throughput
Single-point lock release cuts walking time per cycle. Faster vehicle turnover compounds across a full day of service work.
Enhance Shop Safety
Mechanical lock system engages at every position with audible confirmation. The structural design has been validated at full capacity, not approximated for marketing.
Cut Maintenance Time
Direct-drive cylinder design and sealed hydraulic systems mean fewer moving parts to fail and longer service intervals. Less downtime, more uptime.
Support Heavy Vehicles
11,000 lb capacity covers crew cabs, lifted SUVs, full-size work vans, and most light commercial vehicles. Three-stage arms reach short and long wheelbases.
Increase Equipment Longevity
Heavy-duty construction with reinforced base plates and verified structural rating means the lift cycles cleanly for years, not seasons.

Key Features of the Katool AK-H115Z You'll Love:

• CE-Approved Load Testing: Every Katool AK-H115Z lift undergoes rigorous CE testing, ensuring it handles 115% dynamic and 150% static loads for reliable, heavy-duty performance. CE certification is the international structural verification that distinguishes commercial-grade lifts from consumer-tier equipment.

• Dual Hydraulic Chain-Drive Cylinders: Twin cylinders deliver smooth, synchronized lifting. Reducing vibration and extending component lifespan. Chain-drive cylinders avoid the cable-equalization wear that's the primary failure point on cheaper 2-post lifts in this capacity range.

• Base Plate Installation Design: Integrated base plates make installation straightforward without elaborate foundation work. Saving time and costs. Baseplate design routes hydraulic lines along the floor instead of overhead, fitting residential 9-10 foot ceilings without modification.

• Self-Locking Hydraulic Safety: Mechanical safeties automatically engage at each stage, preventing sag in power loss scenarios. Self-locking hydraulics provide a third safety layer beyond the mechanical lock and cable systems, particularly useful during long service cycles.

• Adjustable Pad Extensions: Screw-up pads and +100 mm adapters let you service sports cars and SUVs with ease. Adjustable pad extensions handle frame heights from low sports cars to body-on-frame trucks without swapping adapter sets.

• Protective Column Guards: Rubber door protectors safeguard vehicle finishes and assist with effortless alignment. Column guards protect the structural columns from door-edge contact during service work. Small detail, real long-term durability impact.

Katool AK-H115Z vehicle lift from the front-side, elevating a truck

Minimum Garage Requirements

✔ Ceiling Height: At least 116" (9'8") recommended ✔ Footprint: 98" drive-thru x 140" overall (8'2" x 11'8") ✔ Concrete Thickness: Minimum 6" (152.4 mm) ✔ Concrete Strength: Minimum 3,000 PSI compressive ✔ Electrical: 220V AC / 60Hz / 1PH / 2.2 kW ✔ Overall Lift Height: 110" (9'3") (measure before ordering)

✔ Ceiling Height: At least 116" (9'8") recommended
✔ Footprint: 98" drive-thru x 140" overall (8'2" x 11'8")
✔ Concrete Thickness: Minimum 6" (152.4 mm)
✔ Concrete Strength: Minimum 3,000 PSI compressive
✔ Electrical: 220V AC / 60Hz / 1PH / 2.2 kW
✔ Overall Lift Height: 110" (9'3") (measure before ordering)

*Concrete must meet the manufacturer's minimum requirements as specified above. Installing this lift on inadequate concrete may result in serious injury or death. It is the customer's responsibility to verify concrete thickness and strength prior to purchase and installation. Stacking taller vehicles vertically may require additional ceiling height. Measure your specific vehicles before ordering.

Katool AK-H115Z 11,000 lb Vehicle Lift Specifications
Manufacturer Katool
Model AK-H115Z
Lifting Capacity 11,000 lbs (5,000 kg)
Max Lifting Height 72.83" (1,850 mm)
Min Height (Pad) 3.9" (100 mm)
Lifting Time 45-60 sec up / 15-25 sec down
Drive Mode Electric & Hydraulic
Motor 220V AC / 60Hz / 1PH / 2.2 kW
Net Weight 1,252 lbs
Height Overall 110.9" (2,818 mm)
Width Overall 140.4" (3,565 mm)
Outside Column Width 124.8" (3,170 mm)
Inside Column Width 110.2" (2,800 mm)
Drive-Thru Clearance 98.4" (2,500 mm)
Front Arm Reach (Min–Max) 29.5"-46" (750-1,170 mm)
Rear Arm Reach (Min–Max) 35.4"-58.2" (900-1,480 mm)
Arm Swing Angle 90°
Oil Type Dexron ATF or 10-WT hydraulic oil
Oil Tank Capacity 10 liters

Ready to upgrade your garage? Talk to a Lift Specialist or explore more options.

Call (470) 208-2754 Request a Quote Browse All Lifts
Overview

Skip the Guesswork. Choose the Katool AK-H115Z 11,000 lb Vehicle Lift Built for Reliability and Accessibility

Buying a vehicle lift for your garage can be a game-changer, but it often comes with frustration. Long installation times, wobbly lifting, and complicated safety systems can leave you scratching your head. Many folks end up with lifts that either don’t handle heavier cars or leave them stranded halfway up because of underpowered hydraulics. That’s why the Katool AK-H115Z was engineered to tackle those pain points head-on. With an 11,000 lb capacity and a low 3.9" pad height, you get both muscle and accessibility for small-to-medium vehicle servicing. Plus, the CE-approved design means you can trust it to hold up to 115% dynamic loads and 150% static loads without hesitation. Independent shops in the 11K capacity range face the same tradeoff over and over: pay 30% more for ISO-certified construction, or save the budget for an unverified rating that might or might not survive sustained cycling.

Once you’ve experienced smooth lifting speeds. 45-60 seconds up and 15-25 seconds down. You’ll wonder how you ever managed without an efficient vehicle garage lift. The dual hydraulic chain-drive cylinders work seamlessly with the electric pump, so you won’t need to babysit the lift during operations. And with built-in mechanical safeties, you’ll feel confident raising vehicles knowing the platform can’t slip. Whether you’re swapping brakes, changing oil, or rotating tires, every lift cycle is consistent and safe. Heavy-duty construction at this capacity level uses reinforced base plates and structural columns rated for daily commercial cycling, not just spec-sheet ratings. Single-point release cuts cycle time meaningfully across a busy day.

Finally, installation is a breeze thanks to the base plate design and included screw-up pads plus extension adapters. You’ll have a fully operational garage lift ready in no time. Rubber door protectors on the columns keep car finishes pristine, and the clear 98.4" drive-thru clearance accommodates everything from sedans to light trucks. The Katool AK-H115Z isn’t just another vehicle lift. It’s the reliable backbone of any busy garage. For independent shops handling regular full-size truck and SUV work, the AK-H115Z brings commercial-grade structural rating into a price band that doesn't require a fleet contract to justify.

Need a different capacity or configuration? Explore our full lineup of Katool vehicle lifts to find the perfect match for your shop.

 Katool AK-H115Z 11,000 lb lift seen from the front-side

Benefits of the Katool AK-H115Z Vehicle Lift

Optimize Garage Space Compact column footprint fits standard commercial bays without forcing layout compromises. Overhead routing keeps the floor between posts trip-free. Boost Service Throughput Single-point lock release cuts walking time per cycle. Faster vehicle turnover compounds across a full day of service work. Enhance Shop Safety Mechanical lock system engages at every position with audible confirmation. The structural design has been validated at full capacity, not approximated for marketing. Cut Maintenance Time Direct-drive cylinder design and sealed hydraulic systems mean fewer moving parts to fail and longer service intervals. Less downtime, more uptime. Support Heavy Vehicles 11,000 lb capacity covers crew cabs, lifted SUVs, full-size work vans, and most light commercial vehicles. Three-stage arms reach short and long wheelbases. Increase Equipment Longevity Heavy-duty construction with reinforced base plates and verified structural rating means the lift cycles cleanly for years, not seasons.

Key Features of the Katool AK-H115Z You'll Love:

• CE-Approved Load Testing: Every Katool AK-H115Z lift undergoes rigorous CE testing, ensuring it handles 115% dynamic and 150% static loads for reliable, heavy-duty performance. CE certification is the international structural verification that distinguishes commercial-grade lifts from consumer-tier equipment.

• Dual Hydraulic Chain-Drive Cylinders: Twin cylinders deliver smooth, synchronized lifting. Reducing vibration and extending component lifespan. Chain-drive cylinders avoid the cable-equalization wear that's the primary failure point on cheaper 2-post lifts in this capacity range.

• Base Plate Installation Design: Integrated base plates make installation straightforward without elaborate foundation work. Saving time and costs. Baseplate design routes hydraulic lines along the floor instead of overhead, fitting residential 9-10 foot ceilings without modification.

• Self-Locking Hydraulic Safety: Mechanical safeties automatically engage at each stage, preventing sag in power loss scenarios. Self-locking hydraulics provide a third safety layer beyond the mechanical lock and cable systems, particularly useful during long service cycles.

• Adjustable Pad Extensions: Screw-up pads and +100 mm adapters let you service sports cars and SUVs with ease. Adjustable pad extensions handle frame heights from low sports cars to body-on-frame trucks without swapping adapter sets.

• Protective Column Guards: Rubber door protectors safeguard vehicle finishes and assist with effortless alignment. Column guards protect the structural columns from door-edge contact during service work. Small detail, real long-term durability impact.

 Katool AK-H115Z vehicle lift from the front-side, elevating a truck

Minimum Garage Requirements

✔ Ceiling Height: At least 116" (9'8") recommended ✔ Footprint: 98" drive-thru x 140" overall (8'2" x 11'8") ✔ Concrete Thickness: Minimum 6" (152.4 mm) ✔ Concrete Strength: Minimum 3,000 PSI compressive ✔ Electrical: 220V AC / 60Hz / 1PH / 2.2 kW ✔ Overall Lift Height: 110" (9'3") (measure before ordering)

✔ Ceiling Height: At least 116" (9'8") recommended
✔ Footprint: 98" drive-thru x 140" overall (8'2" x 11'8")
✔ Concrete Thickness: Minimum 6" (152.4 mm)
✔ Concrete Strength: Minimum 3,000 PSI compressive
✔ Electrical: 220V AC / 60Hz / 1PH / 2.2 kW
✔ Overall Lift Height: 110" (9'3") (measure before ordering)

*Concrete must meet the manufacturer's minimum requirements as specified above. Installing this lift on inadequate concrete may result in serious injury or death. It is the customer's responsibility to verify concrete thickness and strength prior to purchase and installation. Stacking taller vehicles vertically may require additional ceiling height. Measure your specific vehicles before ordering.

Katool AK-H115Z 11,000 lb Vehicle Lift Specifications
Manufacturer Katool
Model AK-H115Z
Lifting Capacity 11,000 lbs (5,000 kg)
Max Lifting Height 72.83" (1,850 mm)
Min Height (Pad) 3.9" (100 mm)
Lifting Time 45-60 sec up / 15-25 sec down
Drive Mode Electric & Hydraulic
Motor 220V AC / 60Hz / 1PH / 2.2 kW
Net Weight 1,252 lbs
Height Overall 110.9" (2,818 mm)
Width Overall 140.4" (3,565 mm)
Outside Column Width 124.8" (3,170 mm)
Inside Column Width 110.2" (2,800 mm)
Drive-Thru Clearance 98.4" (2,500 mm)
Front Arm Reach (Min–Max) 29.5"-46" (750-1,170 mm)
Rear Arm Reach (Min–Max) 35.4"-58.2" (900-1,480 mm)
Arm Swing Angle 90°
Oil Type Dexron ATF or 10-WT hydraulic oil
Oil Tank Capacity 10 liters

Ready to upgrade your garage? Talk to a Lift Specialist or explore more options.

Call (470) 208-2754 Request a Quote Browse All Lifts
Manual
Shipping/Returns

Shipping

  • Freight shipping only within the lower 48 states and Canada
  • Orders placed with us typically arrive within 7–10 days, depending on the model and quantity ordered. Please note: Due to recent tariff-related delays affecting shipments from overseas manufacturers, current shipping times may be slightly longer than usual.
  • ⚠️ Backorders: If a Katool item is out of stock, restock times are determined by Katool. An estimated restock date will be provided by email once your order is placed or upon request. Customers are encouraged to confirm availability before ordering if delivery timing is critical.
  • Customer is responsible for unloading from the truck.
  • Forklift or unloading dock service may be required.
  • Customer is responsible for any re-delivery charges.
  • Liftgate service available for $90 (Not Available for Vehicle Lifts).
  • Shipments should be inspected for damages before signing the Bill of Lading.
  • Concealed damage or missing parts: If damage or missing items are discovered after delivery, please report it within 48 hours with photos of the crate, labels, and contents.

Returns

  • 30-day return guarantee on eligible items.
  • Items must be unused and in original packaging. For freight items, customers must keep all original crating, pallets, and packing materials. If packaging is discarded or damaged, the item may be non-returnable or additional packaging and handling costs may apply.
  • Installed or used items are not returnable, including items that have been bolted down, assembled beyond basic unpacking, wired, or put into service.
  • Unauthorized returns will not be accepted.
  • Non-Returnable Items:
    • Items beyond the 30-day return window.
    • Used, installed, washed, or misused items.
    • Items missing original packaging or required components.
  • Return Process:
    • Submit a return request with order details, product name, and reason for return.
    • Returns require a Return Merchandise Form (RMA) and must be authorized by Katool before anything is sent back.
    • Customer service will provide the RMA and return instructions, including the return address and any freight preparation requirements.
    • Return item per RMA instructions and provide tracking info.
    • Refund or exchange processed within 3 days upon return receipt.
  • Refund Processing Times:
    • Credit card: 7-14 business days.
    • PayPal: Up to 48 hours.
    • Note: All refunds are subject to a 3% processing fee to cover non-refundable transaction costs, regardless of whether the item has shipped.
  • Return Shipping Costs:
    • Customers are responsible for return shipping fees.
    • Shipping fees are non-refundable.
    • A 20% restocking fee applies.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.

Warranty

Warranty

  • Warranty:
    • 12-month limited warranty covering all parts and defects.
    • 36-month structural warranty for vehicle lifts.
  • Warranty Coverage:
    • Covers cylinders, power units, motors, displays, and electronics.
    • Structural elements of the equipment.
    • Replacement parts provided at no charge with free shipping.
  • Warranty Terms & Conditions:
    • Claims must be made within the valid warranty period.
    • Warranty is non-transferable.
    • Customers may need to provide photos or videos for claim verification.
    • Katool warranty support is handled by Katool’s US based support team. Katool may require diagnostics, photos, or the return of a component for testing before a replacement is sent.
    • Pitstop Pro can assist with order details and follow ups, but we cannot override Katool’s warranty process.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.

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Overview

Skip the Guesswork. Choose the Katool AK-H115Z 11,000 lb Vehicle Lift Built for Reliability and Accessibility

Buying a vehicle lift for your garage can be a game-changer, but it often comes with frustration. Long installation times, wobbly lifting, and complicated safety systems can leave you scratching your head. Many folks end up with lifts that either don’t handle heavier cars or leave them stranded halfway up because of underpowered hydraulics. That’s why the Katool AK-H115Z was engineered to tackle those pain points head-on. With an 11,000 lb capacity and a low 3.9" pad height, you get both muscle and accessibility for small-to-medium vehicle servicing. Plus, the CE-approved design means you can trust it to hold up to 115% dynamic loads and 150% static loads without hesitation. Independent shops in the 11K capacity range face the same tradeoff over and over: pay 30% more for ISO-certified construction, or save the budget for an unverified rating that might or might not survive sustained cycling.

Once you’ve experienced smooth lifting speeds. 45-60 seconds up and 15-25 seconds down. You’ll wonder how you ever managed without an efficient vehicle garage lift. The dual hydraulic chain-drive cylinders work seamlessly with the electric pump, so you won’t need to babysit the lift during operations. And with built-in mechanical safeties, you’ll feel confident raising vehicles knowing the platform can’t slip. Whether you’re swapping brakes, changing oil, or rotating tires, every lift cycle is consistent and safe. Heavy-duty construction at this capacity level uses reinforced base plates and structural columns rated for daily commercial cycling, not just spec-sheet ratings. Single-point release cuts cycle time meaningfully across a busy day.

Finally, installation is a breeze thanks to the base plate design and included screw-up pads plus extension adapters. You’ll have a fully operational garage lift ready in no time. Rubber door protectors on the columns keep car finishes pristine, and the clear 98.4" drive-thru clearance accommodates everything from sedans to light trucks. The Katool AK-H115Z isn’t just another vehicle lift. It’s the reliable backbone of any busy garage. For independent shops handling regular full-size truck and SUV work, the AK-H115Z brings commercial-grade structural rating into a price band that doesn't require a fleet contract to justify.

Need a different capacity or configuration? Explore our full lineup of Katool vehicle lifts to find the perfect match for your shop.

 Katool AK-H115Z 11,000 lb lift seen from the front-side

Benefits of the Katool AK-H115Z Vehicle Lift

Optimize Garage Space Compact column footprint fits standard commercial bays without forcing layout compromises. Overhead routing keeps the floor between posts trip-free. Boost Service Throughput Single-point lock release cuts walking time per cycle. Faster vehicle turnover compounds across a full day of service work. Enhance Shop Safety Mechanical lock system engages at every position with audible confirmation. The structural design has been validated at full capacity, not approximated for marketing. Cut Maintenance Time Direct-drive cylinder design and sealed hydraulic systems mean fewer moving parts to fail and longer service intervals. Less downtime, more uptime. Support Heavy Vehicles 11,000 lb capacity covers crew cabs, lifted SUVs, full-size work vans, and most light commercial vehicles. Three-stage arms reach short and long wheelbases. Increase Equipment Longevity Heavy-duty construction with reinforced base plates and verified structural rating means the lift cycles cleanly for years, not seasons.

Key Features of the Katool AK-H115Z You'll Love:

• CE-Approved Load Testing: Every Katool AK-H115Z lift undergoes rigorous CE testing, ensuring it handles 115% dynamic and 150% static loads for reliable, heavy-duty performance. CE certification is the international structural verification that distinguishes commercial-grade lifts from consumer-tier equipment.

• Dual Hydraulic Chain-Drive Cylinders: Twin cylinders deliver smooth, synchronized lifting. Reducing vibration and extending component lifespan. Chain-drive cylinders avoid the cable-equalization wear that's the primary failure point on cheaper 2-post lifts in this capacity range.

• Base Plate Installation Design: Integrated base plates make installation straightforward without elaborate foundation work. Saving time and costs. Baseplate design routes hydraulic lines along the floor instead of overhead, fitting residential 9-10 foot ceilings without modification.

• Self-Locking Hydraulic Safety: Mechanical safeties automatically engage at each stage, preventing sag in power loss scenarios. Self-locking hydraulics provide a third safety layer beyond the mechanical lock and cable systems, particularly useful during long service cycles.

• Adjustable Pad Extensions: Screw-up pads and +100 mm adapters let you service sports cars and SUVs with ease. Adjustable pad extensions handle frame heights from low sports cars to body-on-frame trucks without swapping adapter sets.

• Protective Column Guards: Rubber door protectors safeguard vehicle finishes and assist with effortless alignment. Column guards protect the structural columns from door-edge contact during service work. Small detail, real long-term durability impact.

 Katool AK-H115Z vehicle lift from the front-side, elevating a truck

Minimum Garage Requirements

✔ Ceiling Height: At least 116" (9'8") recommended ✔ Footprint: 98" drive-thru x 140" overall (8'2" x 11'8") ✔ Concrete Thickness: Minimum 6" (152.4 mm) ✔ Concrete Strength: Minimum 3,000 PSI compressive ✔ Electrical: 220V AC / 60Hz / 1PH / 2.2 kW ✔ Overall Lift Height: 110" (9'3") (measure before ordering)

✔ Ceiling Height: At least 116" (9'8") recommended
✔ Footprint: 98" drive-thru x 140" overall (8'2" x 11'8")
✔ Concrete Thickness: Minimum 6" (152.4 mm)
✔ Concrete Strength: Minimum 3,000 PSI compressive
✔ Electrical: 220V AC / 60Hz / 1PH / 2.2 kW
✔ Overall Lift Height: 110" (9'3") (measure before ordering)

*Concrete must meet the manufacturer's minimum requirements as specified above. Installing this lift on inadequate concrete may result in serious injury or death. It is the customer's responsibility to verify concrete thickness and strength prior to purchase and installation. Stacking taller vehicles vertically may require additional ceiling height. Measure your specific vehicles before ordering.

Katool AK-H115Z 11,000 lb Vehicle Lift Specifications
Manufacturer Katool
Model AK-H115Z
Lifting Capacity 11,000 lbs (5,000 kg)
Max Lifting Height 72.83" (1,850 mm)
Min Height (Pad) 3.9" (100 mm)
Lifting Time 45-60 sec up / 15-25 sec down
Drive Mode Electric & Hydraulic
Motor 220V AC / 60Hz / 1PH / 2.2 kW
Net Weight 1,252 lbs
Height Overall 110.9" (2,818 mm)
Width Overall 140.4" (3,565 mm)
Outside Column Width 124.8" (3,170 mm)
Inside Column Width 110.2" (2,800 mm)
Drive-Thru Clearance 98.4" (2,500 mm)
Front Arm Reach (Min–Max) 29.5"-46" (750-1,170 mm)
Rear Arm Reach (Min–Max) 35.4"-58.2" (900-1,480 mm)
Arm Swing Angle 90°
Oil Type Dexron ATF or 10-WT hydraulic oil
Oil Tank Capacity 10 liters

Ready to upgrade your garage? Talk to a Lift Specialist or explore more options.

Call (470) 208-2754 Request a Quote Browse All Lifts
Manual
Shipping/Returns

Shipping

  • Freight shipping only within the lower 48 states and Canada
  • Orders placed with us typically arrive within 7–10 days, depending on the model and quantity ordered. Please note: Due to recent tariff-related delays affecting shipments from overseas manufacturers, current shipping times may be slightly longer than usual.
  • ⚠️ Backorders: If a Katool item is out of stock, restock times are determined by Katool. An estimated restock date will be provided by email once your order is placed or upon request. Customers are encouraged to confirm availability before ordering if delivery timing is critical.
  • Customer is responsible for unloading from the truck.
  • Forklift or unloading dock service may be required.
  • Customer is responsible for any re-delivery charges.
  • Liftgate service available for $90 (Not Available for Vehicle Lifts).
  • Shipments should be inspected for damages before signing the Bill of Lading.
  • Concealed damage or missing parts: If damage or missing items are discovered after delivery, please report it within 48 hours with photos of the crate, labels, and contents.

Returns

  • 30-day return guarantee on eligible items.
  • Items must be unused and in original packaging. For freight items, customers must keep all original crating, pallets, and packing materials. If packaging is discarded or damaged, the item may be non-returnable or additional packaging and handling costs may apply.
  • Installed or used items are not returnable, including items that have been bolted down, assembled beyond basic unpacking, wired, or put into service.
  • Unauthorized returns will not be accepted.
  • Non-Returnable Items:
    • Items beyond the 30-day return window.
    • Used, installed, washed, or misused items.
    • Items missing original packaging or required components.
  • Return Process:
    • Submit a return request with order details, product name, and reason for return.
    • Returns require a Return Merchandise Form (RMA) and must be authorized by Katool before anything is sent back.
    • Customer service will provide the RMA and return instructions, including the return address and any freight preparation requirements.
    • Return item per RMA instructions and provide tracking info.
    • Refund or exchange processed within 3 days upon return receipt.
  • Refund Processing Times:
    • Credit card: 7-14 business days.
    • PayPal: Up to 48 hours.
    • Note: All refunds are subject to a 3% processing fee to cover non-refundable transaction costs, regardless of whether the item has shipped.
  • Return Shipping Costs:
    • Customers are responsible for return shipping fees.
    • Shipping fees are non-refundable.
    • A 20% restocking fee applies.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.

Warranty

Warranty

  • Warranty:
    • 12-month limited warranty covering all parts and defects.
    • 36-month structural warranty for vehicle lifts.
  • Warranty Coverage:
    • Covers cylinders, power units, motors, displays, and electronics.
    • Structural elements of the equipment.
    • Replacement parts provided at no charge with free shipping.
  • Warranty Terms & Conditions:
    • Claims must be made within the valid warranty period.
    • Warranty is non-transferable.
    • Customers may need to provide photos or videos for claim verification.
    • Katool warranty support is handled by Katool’s US based support team. Katool may require diagnostics, photos, or the return of a component for testing before a replacement is sent.
    • Pitstop Pro can assist with order details and follow ups, but we cannot override Katool’s warranty process.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.

★Reviews

Customer Reviews

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