Contact Pitstop Pro

How fast will I hear back?

Chat and email replies typically come within one hour, often much faster. Messages received overnight usually get a response by 8 AM ET the next morning. For anything urgent during the day, call us at (470) 208-2754 between 8 AM and 8 PM ET.

What hours is your support open?

Chat and email: 24/7 - send a message anytime and we'll respond, usually within an hour during peak hours and by morning ET if you reach us overnight. Phone: 8 AM - 8 PM ET, every day at (470) 208-2754. You'll talk to a real person at Pitstop Pro - we don’t outsource support.

How do I check my order status?

Check your shipping confirmation email for the tracking number, or fill out this form with topic Order Status and your order number - we'll look it up and get back to you. Most freight orders ship in 2-5 business days; lift orders may take 1-3 weeks depending on the model and warehouse stock.

What's covered under warranty?

Each manufacturer sets its own warranty terms - typically 1-3 years on structural components and 1 year on parts. Visit each brand collection page (e.g. Katool, Triumph) to see specific terms. To file a warranty claim, fill out this form with topic Warranty Claim, attach photos of the issue, and include your order number.

How do I return something?

See our return policy for full details. To start a return, fill out this form with topic Returns and your order number. We'll respond with an RMA number and return shipping instructions within one business hour.