Lift Delivery & Warehouse Pickup
Everything you need to know about receiving your new lift. These guidelines apply to our 2-post, 4-post, and scissor lifts.
Freight Delivery
We ship lifts to residential and commercial addresses through freight carriers. Delivery is curbside only, so please make unloading arrangements before your order ships.
Unloading your lift
Due to the size and weight of these lifts, liftgate service is not available. Lift shipping weights generally range from 1,250 to 4,850 lbs, depending on the model.
You'll need suitable unloading equipment on-site, such as a forklift, backhoe, or skid steer. Please check your specific product page for the exact shipping weight.
No unloading equipment?
We can arrange shipment to a nearby freight terminal instead of your address. Terminals are often approximately 30 to 50 miles away, but distance and availability vary.
You can pick up the lift from the terminal with an appropriately rated vehicle or trailer. Contact us before ordering so we can confirm the available terminal option.
Shipping timelines & tracking
- Order processing: Allow approximately 2 to 3 business days for in-stock orders.
- Freight transit: Estimated at 5 to 7 business days after shipment, depending on the fulfillment warehouse, destination, and carrier.
- Tracking: We'll send a tracking number once your order ships.
- Delivery dates: Exact dates cannot be guaranteed because freight schedules and routing are controlled by the carrier.
Want advance notice of delivery? We can request a 24-hour delivery notification from the carrier. Add this request to the Special Instructions box on the cart page before checkout. The notification depends on the carrier and is not guaranteed.
Warehouse Pickup
Warehouse pickup is simple once your lift is ready. You do not need an appointment after receiving your official Pickup Invoice by email.
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Place your order. You'll receive an order confirmation or receipt after checkout. Please allow 2 to 3 business days for processing. Same-day pickup is not available.
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Wait for the separate Pickup Invoice email. We'll email your official Pickup Invoice once the warehouse confirms your lift is ready. Your original order confirmation or receipt is not a Pickup Invoice and cannot be used to collect the lift.
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Pick up without an appointment. After we email your official Pickup Invoice, simply arrive during your warehouse's pickup hours and bring the invoice and matching photo ID. Typical pickup hours are Monday through Friday, 9:00 AM to 4:00 PM local warehouse time. Hours may vary by location. Check the hours provided with your pickup details before traveling.
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Pick up within 10 business days. If you need more time, contact us and we'll work with you. We will not pass restocking fees on to our customers.
Important: Your order receipt is not your Pickup Invoice. Please do not travel to the warehouse until we email you the official Pickup Invoice. Once you receive it, no appointment or additional scheduling is needed during that warehouse's designated pickup hours.
Identification & authorized drivers
The name on the Pickup Invoice must match the ID presented at the warehouse.
If someone else is collecting your order, send us the driver's full name in advance so we can add them to the purchase order. Driver changes may take 1 to 2 business days to process. A name mismatch may prevent the warehouse from releasing the lift.
Vehicle & loading requirements
Warehouse staff will assist with loading. You are responsible for arriving with a properly rated trailer or vehicle capable of safely transporting the lift.
Review the product's shipping weight and dimensions before arranging pickup.
Backorders & Stock Delays
When a lift is out of stock, restocking typically takes 1 to 4 weeks, although actual timelines depend on the model, warehouse, and supplier availability.
We recommend contacting us to confirm current availability and an estimated restock date before placing your order. Shipping estimates for in-stock products do not apply to backorders.
Damages & Shortages
Inspect the packaging and any visible equipment when the freight arrives, before signing the Bill of Lading or delivery receipt. Take photos of any damage and note any issues on the delivery receipt.
Visible structural damage
If the lift has visible structural damage, we recommend refusing the shipment and contacting us immediately. This allows us to arrange for a replacement lift to be sent in its place.
Cosmetic damage or missing parts
Minor cosmetic damage and missing parts can usually be resolved after accepting delivery. Note the issue on the delivery receipt, take clear photos, and contact our team so we can help resolve it.
After delivery: Please report any concealed damage or shortages within 48 hours. Include your order number, photos of the product and packaging, and a description of the issue.
Questions about delivery or pickup?
We can help you confirm warehouse availability, freight terminal options, pickup requirements, or the estimated timeline for a specific lift.