(For 2-Post, 4-Post, and Scissor Lifts)
🚛 Delivery
Lifts ship via freight carrier to residential or commercial addresses — curbside delivery only.
No Liftgate Available: Due to the size and weight of our lifts (1,250 – 4,850 lbs), liftgate service is not available.
➤ Please refer to the product page for the exact shipping weight of your specific model.
You must have unloading equipment on-site (e.g., forklift, backhoe, or skid steer).
If you do not have proper unloading equipment, we can ship your lift to a freight terminal near you — typically 30–50 miles from your location — where it can be picked up with the appropriate vehicle.
Shipping Timeline: If the item is in stock, please allow 2 business days for order processing and an estimated 5-7 business days for transit, depending on which warehouse is fulfilling the order.
If the item is out of stock, delivery times will vary based on restock schedules and supplier availability. Contact us to confirm current ETA before ordering.
Delivery Scheduling: We cannot guarantee an exact delivery date, as this depends on carrier availability and freight routing. As soon as your freight ships, we will send your tracking number so you can actively track your shipment every step of the way.
➤ Upon request, we can ask the carrier to provide a 24-hour delivery notice to help you prepare for unloading. To request this, please leave a note in the Special Instructions box on the cart page before checkout.
🏢 Warehouse Pickup
Monday–Friday, 9:00 AM to 5:00 PM (local warehouse time)
Please allow 24–48 hours for your order to be processed.
➤ Same-day pickup is not available.
Important: Please wait for us to send your official Pickup Invoice before going to the warehouse. We will send this as soon as your lift is fully ready for pickup. The warehouse cannot release any equipment without this document.
➤ We ask that all warehouse pickups be completed within 10 business days once your order is ready. If anything comes up and you need additional time, just reach out to us and we will work with you. We will never pass restocking fees on to our customers.
Pickup Verification Requirements:
The name on the Pickup Invoice must match the name on the ID presented at pickup. If you plan to outsource the pickup, please send us the full name of the driver so we can add them to the PO. If the names do not match, the warehouse will not release the lift. Please note that adding or updating driver information may take 1–2 business days depending on the time the request is submitted.
Warehouse staff will assist with loading, but you must arrive with a properly rated trailer or vehicle capable of safely transporting the equipment.
🕓 Backorders & Stock Delays
If the lift is not currently in stock, restock typically takes 1–4 weeks.
We recommend contacting us to confirm availability before placing your order.
📦 Additional Important Information
Buyers should inspect delivered products carefully before signing the Bill of Lading or Delivery Receipt. Please report any concealed damages or shortages within 48 hours after delivery to our customer service team.
📬 Need Help or Have Questions?
Reach out through our Contact us page, email us at support@pitstop-pro.com, or call us directly at 470-208-2754 — we’re happy to help.