Welcome to Pitstop Pro
At Pitstop Pro, we strive to provide a smooth shopping experience by working with trusted suppliers to bring you the best in garage storage and organization solutions. Please note that because we work with multiple brands, shipping and return policies may vary depending on the product. Below are the general guidelines for our shipping policies:
General Handling & Transit Times
📦 Order Handling: Most orders are processed and shipped within 1-3 business days (Mon-Fri). Processing times may vary by product and supplier, so please check the product page for specifics.
🚚 Transit Times: Delivery times typically range from 3-10 business days (Mon-Fri) depending on the shipping destination and supplier. The specific carrier used (UPS, USPS, or FedEx) may also affect delivery times. Tracking information will be provided once your order ships.
⏳ Cut-Off Times: Orders placed after 5:00 PM EST will begin processing the next business day.
Shipping Fees
✅ Orders over $200 qualify for free shipping.
✅ Orders under $200 are subject to a flat $12 shipping fee.
Change of Address
📌 Address changes must be requested within 24 hours of placing your order. Once the item has shipped, we cannot guarantee changes to the shipping address.
📌 If an address change is required after shipping, any additional fees charged by the carrier or supplier will be the responsibility of the customer.
Cancellations
📌 Before Shipment: Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations are subject to approval and may incur a processing fee.
📌 After Shipment: If the order has already shipped, cancellation requests will be treated as a return and subject to return shipping costs and restocking fees as outlined on the product page.
Damaged Products
📦 If your order arrives damaged, please notify us within 48 hours of delivery.
For details on how to initiate a damage claim, refer to the specific instructions on the product page or contact our customer service team at support@pitstop-pro.com.
Brand-Specific Policies
Because we work with multiple suppliers, specific shipping and return policies for each product are outlined on the product pages. This includes:
✔ Estimated handling and delivery times
✔ Return and exchange eligibility
✔ Restocking fees, if applicable
We recommend reviewing the product page of the item(s) you are purchasing for the most accurate and up-to-date policy information.
FAQ
🔹 Why do shipping policies vary? Each supplier we partner with operates independently, which means their shipping and return terms differ. This flexibility allows us to offer you a wide variety of quality products.
🔹 Where can I find the shipping policy for my product? Check the “Shipping & Returns” section on the specific product page for all relevant details.
🔹 What if I have questions? If you’re unsure about a specific product’s shipping policy or need assistance, our customer service team is here to help.
📞 470-208-2754 | 📧 support@pitstop-pro.com