This return policy is valid for the United States and international customers unless otherwise stated.
We understand that sometimes a product may not be the perfect fit. Pitstop Pro offers a flexible return policy for most products, subject to the guidelines below:
30-Day Return Policy
Most products can be returned within 30 days of delivery. To qualify for a return:
- Items must be in new, unused condition and returned in their original packaging.
- Installed or used items are not eligible for return, including items that have been bolted down, assembled beyond basic unpacking, wired, or put into service.
- For freight items, customers must keep all original crating, pallets, and packing materials. If packaging is discarded or damaged, the item may be non-returnable or additional packaging and handling costs may apply.
- Some items, such as custom or made-to-order products, may not be eligible for return. Please check the product page for details.
Brand-Specific Policies
Because we work with multiple suppliers, specific return and refund policies for each product are outlined on the product pages. This includes:
- Return eligibility and timelines
- Restocking fees, if applicable
- Any exceptions to the general return policy
We recommend reviewing the product page of the item(s) you are purchasing for the most accurate and up-to-date policy information.
Technical Support and Warranty
For certain brands, including Katool, technical troubleshooting, warranty claims, and replacement parts are handled directly by the manufacturer’s US based support team. The manufacturer may require photos, diagnostics, or the return of a component for testing before a replacement is sent. Pitstop Pro will assist with order details and connecting you to the correct support channel, but we cannot override the manufacturer’s warranty process.
FAQs:
🔹 Why do return policies vary? Each supplier we partner with operates independently, which means their return terms differ. This flexibility allows us to offer you a wide variety of quality products.
🔹 Where can I find the return policy for my product? Check the “Shipping & Returns” section on the specific product page for all relevant details.
🔹 What if I have questions? If you’re unsure about a specific product’s return policy or need assistance, our customer service team is here to help. Call or email us at:
📞 470-208-2754 | 📧 support@pitstop-pro.com
Return Process
1️⃣ Contact Us: Email support@pitstop-pro.com with your order number, the product you wish to return, and the reason for the return.
2️⃣ Authorization Required: Returns require an RMA and must be authorized by the supplier or manufacturer (and confirmed by Pitstop Pro) before anything is sent back. Unauthorized returns will not be accepted.
3️⃣ Return Instructions: Once approved, we will provide the RMA and the correct return instructions, including the return address and any freight preparation requirements.
4️⃣ Ship the Item Back: Return shipping costs are the customer’s responsibility unless the return is due to verified freight damage or a confirmed defect under the supplier’s policy.
Restocking Fees
- A restocking fee of up to 20% may apply depending on the supplier’s policy.
- Custom or made-to-order products may incur higher restocking fees or be non-returnable.
Refunds
- Refunds will be issued to your original payment method once the return is inspected and approved.
- Refunds can take up to 10 business days to appear in your account, depending on your payment provider.
Damaged or Defective Items
If your product arrives damaged or defective:
✔ Freight Damage on Delivery: Please inspect your shipment before signing the delivery receipt. Any visible damage should be noted on the delivery paperwork. Contact us within 48 hours with detailed photos and a description of the issue.
✔ Defects, Missing Parts, or Operational Issues: If an issue is discovered after delivery, contact us as soon as possible with photos and details. Depending on the supplier’s policy, resolution may involve troubleshooting with the manufacturer’s support team and may require diagnostics or the return of a component for testing before replacement parts are sent.
✔ Resolution Options: Depending on the supplier’s policy, we will coordinate next steps for a replacement, repair, or refund.
Fitment and Intended Use
Customers are responsible for confirming fitment, ceiling height, power requirements, and vehicle compatibility before ordering. If a product is not a fit but is otherwise new and unused, it may be eligible for return under the return terms above (including applicable restocking and shipping fees).
Cancellations
📌 Before Shipment:
All canceled orders, whether placed within 24 hours or later, are subject to a 3% refund processing fee to cover non-refundable transaction charges.
If your order was paid using Affirm, an additional 6% non-refundable Affirm processing fee will also apply.
If the order has already shipped, standard return shipping costs and restocking fees will also apply.
📌 After Shipment:
Cancellations are treated as returns and will be subject to return shipping costs and restocking fees.
International Orders – Currency & Bank Fees
For customers outside the United States:
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All orders and refunds are processed in USD (U.S. Dollars).
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Your bank or credit card provider may apply currency conversion rates, foreign transaction fees, or exchange spreads that are outside of our control.
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These charges may result in a refund amount that is slightly lower than your original payment when converted back into your local currency.
We only deduct the 3% non-refundable processing fee on cancellations, as outlined in our policy. Any additional differences are due to your payment provider’s rates and policies.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
If you have questions about returns or refunds, please call or email us:
📞 470-208-2754 | 📧 support@pitstop-pro.com