This return policy is valid for the countries: United States

We understand that sometimes a product may not be the perfect fit. Pitstop Pro offers a flexible return policy for most products, subject to the guidelines below:

30-Day Return Policy

Most products can be returned within 30 days of delivery. To qualify for a return:

• Items must be in new, unused condition and returned in their original packaging.
• Some items, such as custom or made-to-order products, may not be eligible for return. Please check the product page for details.

Brand-Specific Policies

Because we work with multiple suppliers, specific return and refund policies for each product are outlined on the product pages. This includes:

• Return eligibility and timelines
• Restocking fees, if applicable
• Any exceptions to the general return policy

We recommend reviewing the product page of the item(s) you are purchasing for the most accurate and up-to-date policy information.

FAQs:

🔹 Why do return policies vary? Each supplier we partner with operates independently, which means their return terms differ. This flexibility allows us to offer you a wide variety of quality products.

🔹 Where can I find the return policy for my product? Check the “Shipping & Returns” section on the specific product page for all relevant details.

🔹 What if I have questions? If you’re unsure about a specific product’s return policy or need assistance, our customer service team is here to help. Call or email us at:
📞 470-208-2754 | 📧 support@pitstop-pro.com

Return Process

1️⃣ Contact Us: Email support@pitstop-pro.com with your order number, the product you wish to return, and the reason for the return.
2️⃣ Receive Authorization: Once your return has been authorized by Pitstop Pro, please use the return label that came in the original product box. If you did not receive a return label, contact support@pitstop-pro.com, and we will provide one to you. You can print this label and attach it to your return package.
3️⃣ Ship the Item Back: Return shipping costs are the customer’s responsibility unless the return is due to a damaged or defective product.

Restocking Fees

• A restocking fee of up to 15% may apply depending on the supplier’s policy.
• Custom or made-to-order products may incur higher restocking fees or be non-returnable.

Refunds

• Refunds will be issued to your original payment method once the return is inspected and approved.
• Refunds can take up to 10 business days to appear in your account, depending on your payment provider.

Damaged or Defective Items

If your product arrives damaged or defective:

✔ Report Within 48 Hours: Contact us with detailed photos and a description of the issue.
✔ Resolution Options: Depending on the supplier’s policy, we will arrange for a replacement, repair, or refund.

Cancellations

📌 Before Shipment: Orders may be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations are subject to approval and may incur a processing fee.

📌 After Shipment: Cancellations are treated as returns and will be subject to return shipping costs and restocking fees.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

If you have questions about returns or refunds, please call or email us:
📞 470-208-2754 | 📧 support@pitstop-pro.com