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Privacy policy

Last updated: February 25, 2025

This Privacy Policy describes how Pitstop Pro (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pitstop-pro.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised policy on this page and update the “Last updated” date.

How We Collect Personal Information

We collect personal information in three primary ways:

  1. Directly from You – such as when you place an order or contact us.

    • Contact details (name, address, phone, email)

    • Order details (billing/shipping info, payment confirmation)

    • Account credentials (username, password, security settings)

    • Customer support inquiries

  2. Automatically When You Use the Site – through cookies and tracking tools.

    • Device type, browser, IP address, network data

    • Pages visited, time spent, and actions on the Site

  3. From Third Parties – such as:

    • Shopify (store platform)

    • Payment processors (card details handled securely by third parties)

    • Shipping partners

    • Advertising and analytics providers

How We Use Personal Information

We use collected information to:
✔ Process payments, fulfill orders, arrange shipping, and manage returns.
✔ Communicate with you (confirmations, updates, customer support).
✔ Improve and personalize the Services.
✔ Send promotional and marketing communications (with opt-out options).
✔ Detect and prevent fraud or unauthorized activity.
✔ Comply with legal obligations.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:
✔ Remember your preferences
✔ Analyze Site usage and performance
✔ Personalize advertising and marketing

📌 You can adjust your browser to limit or block cookies. Doing so may affect Site functionality.
📌 Our Site recognizes Global Privacy Control (GPC) signals to honor opt-out preferences where legally required.

Disclosure of Personal Information

We may share your information with:
✔ Shipping and logistics partners (for delivery of your order)
✔ Payment processors (for transaction completion)
✔ Marketing/advertising providers (to personalize promotions)
✔ Legal authorities (if required to comply with law or protect rights)
✔ Successors in corporate transactions (e.g., mergers or acquisitions)

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA/CPRA).

Your Privacy Rights

Depending on where you live, you may have the following rights:
✔ Access – request a copy of your personal data we hold.
✔ Delete – request deletion of certain personal data.
✔ Correct – request corrections to inaccurate personal data.
✔ Restrict/Opt-Out – opt out of marketing or targeted advertising.
✔ Non-Discrimination – we will not deny service, charge different prices, or provide different quality if you exercise your rights.

📌 To exercise these rights, contact us at:
📧 support@pitstop-pro.com | 📞 470-208-2754

State-Specific Disclosures

California (CCPA/CPRA)

  • We do not “sell” or “share” personal information.

  • We may use data for targeted advertising; you may opt out by contacting us directly.

  • You may designate an authorized agent to submit requests on your behalf.

Nevada

  • We do not sell personal information. Nevada residents may still submit a verified request to opt out of any future sale by emailing support@pitstop-pro.com.

Data Retention

We retain personal information for as long as necessary to:

  • Fulfill orders and provide Services

  • Comply with tax, accounting, and legal obligations (typically 7 years for order/payment records)

  • Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

Security of Information

We implement reasonable safeguards to protect your personal data. However, no system is 100% secure. You are responsible for safeguarding your account credentials. Notify us immediately if you suspect unauthorized account use.

Children’s Data

We do not knowingly collect personal data from children under 16. If we discover such data, we will delete it promptly.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy practices of third parties and encourage you to review their policies before sharing information.

Complaints & Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, please contact us:

📧 support@pitstop-pro.com
📞 470-208-2754
🕒 Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

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