If you searched for “Is Pitstop Pro a scam,” you’re not alone. Anytime a company sells high-ticket automotive shop equipment online, it’s smart for buyers to double-check legitimacy before moving forward.
This page exists to answer that question clearly, directly, and honestly.
Short Answer
No, Pitstop Pro is not a scam. Pitstop Pro is a legitimate U.S.-based automotive equipment retailer that sells professional shop equipment like car lifts, tire machines, and garage tools to both home garages and commercial repair shops.
Pitstop Pro is operated by Ecom Pros LLC, based in Georgia.
You can view real customer feedback on our Pitstop Pro Reviews page.
Why Do People Ask “Is Pitstop Pro a Scam?”
High-ticket equipment naturally raises caution
Automotive shop equipment like car lifts and tire machines often cost several thousand dollars. It’s normal for buyers to research thoroughly before purchasing.
Freight shipping timelines are different
Most equipment sold by Pitstop Pro ships via freight from U.S.-based warehouses, not standard parcel carriers. Freight delivery timelines and scheduling can differ from typical ecommerce purchases.
If you’re new to freight, start here: Shipping and Delivery .
Third-party review sites can be misleading
Some review platforms collect feedback passively. A small number of negative experiences can appear more prominent than the many successful orders that never leave reviews.
None of these factors indicate fraud. They’re normal within the automotive equipment industry, especially for large freight orders.
What Pitstop Pro Actually Does
Pitstop Pro specializes in professional automotive shop equipment, including:
- Two-post, four-post, and scissor car lifts from our Vehicle Lifts lineup
- Tire changers and wheel balancers in our Tire and Wheel Equipment collection
- Shop and garage accessories across our equipment categories
- Equipment for both home garages and commercial repair shops
Orders are fulfilled through established manufacturers and U.S. warehouse partners, with freight shipping arranged directly to the customer or to a local freight terminal when requested.
If you want the fastest path to the right lift, use our guided resource here: Find the Right Car Lift .
We also publish in-depth guides and educational articles in our Pitstop Journal . We create this content to help customers choose the right equipment for their space and budget and avoid costly mistakes.
You can learn more about our business on our About Us page.
Installation note: We do not have installers on payroll, but we work with trusted installation partners around the country. If you’d like help setting up installation, just reach out with your delivery address and the product you’re interested in and we’ll send over a list of qualified installers in your area.
Pitstop Pro Works With Verified Payment Providers
One of the strongest trust signals for any ecommerce store is whether it can maintain relationships with established payment providers that require identity checks and compliance monitoring.
Affirm financing and checkout compliance
Pitstop Pro offers financing through Affirm at checkout, and we also support common secure payment methods listed on our Payment Information page.
Important note on cancellations: if an order is paid with Affirm and then canceled before shipment, an additional non-refundable Affirm processing fee applies as outlined in our Returns and Refunds policy.
How to Independently Verify Pitstop Pro Is Legitimate
1. Public contact information
Pitstop Pro provides direct, public customer support:
- Phone: (470) 208-2754
- Email: support@pitstop-pro.com
- Contact Pitstop Pro
We do not outsource support. You’re talking to the team that actually runs the business.
2. Verify the business entity
Pitstop Pro operates under Ecom Pros LLC (Georgia). You can independently look up an LLC in the official Georgia Secretary of State database here:
Georgia Secretary of State Business Search
3. Transparent policies you can read before buying
We publish policies and expectations so buyers can evaluate the purchase like a real shop would:
4. Real freight fulfillment process
Freight orders are coordinated like any professional equipment purchase. Customers receive order confirmation, tracking once shipped, and delivery scheduling communication.
5. Brand and dealer verification
If you ever want confirmation that Pitstop Pro is an approved dealer for a brand we sell, contact us and we’ll help point you to the correct manufacturer channel for verification.
If you’re ordering for a business, you can also request a formal quote here: Commercial Quotes .
What to Expect After You Order
This is the part that surprises first-time freight buyers. Here’s the normal flow for large equipment:
1. Order confirmation and processing
You’ll receive your order confirmation right away. For many in-stock lift orders, processing is typically a short window before freight transit begins.
2. Freight transit and scheduling
Once the shipment is tendered to the carrier, you’ll receive tracking details. Freight delivery is usually curbside delivery for heavy equipment, so planning your unloading method matters.
3. Delivery day and inspection
When freight arrives, inspect the packaging and equipment before signing. If there’s visible damage, note it on the delivery paperwork and contact us right away.
4. Terminal pickup option
If you don’t have unloading equipment at your location, terminal pickup can be a great option. You can also review pickup planning and locations here: Warehouse Pickup Locations .
About Negative Reviews and Complaints
No company selling large freight equipment has zero complaints. Shipping damage, delivery delays, or installation misunderstandings can occur with any freight-based purchase.
What matters is whether the business delivers products, communicates clearly, and supports customers throughout the process.
If you want to see feedback in one place, start with our Reviews page.
Is Pitstop Pro Safe to Buy From?
Yes. Pitstop Pro is a legitimate automotive equipment retailer, not a scam.
If you want reassurance before ordering, the best approach is simple:
- Review product specifications carefully on the product page
- Confirm space, power, and installation requirements using our Lift Fit Guide
- Contact support with any questions before purchase
This is how professional shops evaluate equipment purchases.
Still Have Questions?
If you’d like to speak directly with Pitstop Pro before ordering, our team is available.
Phone: (470) 208-2754
Email: support@pitstop-pro.com
Support page: Customer Support
A legitimate business answers real questions. That’s the simplest way to put scam concerns to rest.
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