Vestil Heavy Duty Electric Tugger – 12,000 & 18,000 lb Pull | E-TUG-HD

Shipping

• Freight shipping within the lower 48 United States only. Alaska, Hawaii, and island territories are excluded.
• Vestil products ship via LTL freight directly from the manufacturer’s facility in Angola, Indiana to your location using major U.S. freight carriers.
• Packaging varies by product: Most items ship on a pallet, banded and wrapped. Larger cranes and gantries often ship knocked down in multiple pieces and require assembly on site.
• Vestil photographs freight on the day it ships, which helps document condition if a claim is ever needed.
• You will be notified before your order ships, and tracking information will be provided once it leaves the facility.
• The carrier will contact you to schedule delivery once the shipment reaches your nearest freight terminal. After the carrier contacts you, you typically have 48 hours to accept delivery without additional charges.
• Deliveries are made Monday–Friday.
• An estimated delivery date is provided with tracking once the shipment departs, and delivery timing depends on freight transit and scheduling.

Lead Times

• Many Vestil models are stocked and ship in about 2–5 business days.
• Some models are made to order and typically ship in about 15–65 days. The product page notes when a model is made to order.
• Lead times are set by the manufacturer and can change. We will confirm the current lead time after you order and keep you updated until your order ships.

Preparing for Delivery

• Curbside delivery requires someone 18 years or older to be present at the time of delivery.
• Plan how you will unload. Many Vestil products weigh several hundred to over 1,000 lb on the pallet, so have a forklift, pallet jack or loading dock available, or let us know before your order ships if you need a liftgate.
• You will want gloves and tin snips for cutting metal straps.
• Count the pieces and inspect the packaging before signing. Document any exterior damage or missing pieces with photos and written notes on the delivery paperwork.
• If you plan to move the product into your shop on delivery day, have at least two capable people or the right equipment available to assist with unpacking and placement.
• If the product is damaged after unpacking, take photos and contact us within 24 hours at support@pitstop-pro.com.

Returns

• Return requests must be submitted within 30 days of the ship date. Returns must be authorized in advance; items sent back without authorization will be refused.
• Only standard stocked items are eligible. Made-to-order, special or custom items, and items marked non-returnable by the manufacturer cannot be returned.
• Returned items must be unused, in resalable condition, and in complete original factory packaging.
• A 20% restocking fee applies. Additional refurbishing fees may apply if the item is not in like-new condition.
• The customer is responsible for all return shipping costs.

Order Changes and Cancellations

• Contact us as soon as possible if you need to change or cancel an order.
• Made-to-order items may not be cancelable once production has started, and cancellation fees may apply.

Damages and Freight Claims

• If a product arrives damaged, refuse delivery for major damage or note damage on the delivery paperwork at the time of delivery and take photos.
• Report damage within 24 hours of delivery and report shortages within 5 days of delivery. Late reports may not be accepted by the carrier.
• After documenting damage with the carrier, contact us at support@pitstop-pro.com so we can help coordinate next steps and assist with the claim process as needed.

Warranty

• Defects in materials or workmanship are handled under the Vestil limited warranty, not as a return. See the Warranty section for coverage and how to submit a claim.

Exchanges

• Traditional exchanges are not offered due to the size and freight requirements of industrial products.
• A replacement or alternate item is not processed until the original product is received, inspected, and approved for return.
• Exchanges of eligible stocked items still require return shipping and a 20% restocking fee. Any price difference will be invoiced or refunded as applicable.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.

Warranty

• Vestil Limited Warranty:
  • Vestil Manufacturing products are covered by a limited warranty against defects in materials and workmanship. Each product page lists which warranty applies.
  • 1-Year Warranty products: Original dynamic components such as motors, hydraulic pumps, electronic controllers, switches, and cylinders are covered for 1 year. Wearing parts are covered for 90 days.
  • 90-Day Warranty products: Original components are covered for 90 days.
  • The warranty period begins on the date the product ships, not the delivery date. Vestil may extend the period by up to 30 days to account for shipping time.
  • Warranty coverage applies to the original purchaser of a product bought from Vestil or an authorized distributor, once the product has been paid in full.
• Warranty Coverage:
  • The warranty covers defects in original parts, meaning the parts used to build the product as it shipped.
  • Covered dynamic components include motors, hydraulic pumps, electronic controllers, switches, and cylinders.
  • Covered wearing parts include bearings, hoses, wheels, seals, brushes, and batteries.
  • If a part is defective and covered, Vestil will provide an appropriate replacement part.
• How to Submit a Warranty Claim:
  • If a warranty issue occurs, contact Pitstop Pro at (470) 208-2754 or support@pitstop-pro.com.
  • A copy of the original purchase invoice showing the ship date is required before a warranty claim can be processed.
  • Include the model number, a list of the parts you believe are defective, and the address where replacement parts should be delivered.
  • Photos and/or videos of the issue may be requested to assist with the warranty evaluation.
  • Vestil may require the defective part or the entire product to be sent to its facility in Angola, Indiana for inspection before warranty service is provided.
  • Warranty claims are subject to inspection and approval by Vestil Manufacturing.
• What the Warranty Does Not Cover:
  • Labor, including installation, repair, service call, and on-site labor charges.
  • Freight, including shipping for replacement parts and for sending parts or products back for inspection.
  • Damage sustained during shipping. Shipping damage must be reported to the carrier at delivery and is handled as a freight claim.
• What Voids the Warranty:
  • Product misuse, including overloading or use outside of the product's intended application.
  • Negligent operation or repair.
  • Inadequate or improper maintenance.
  • Corrosion or use in corrosive environments.
  • Collisions, accidents, or other contact that damages the product.
  • Unauthorized modifications. Do not modify the product in any way without written authorization from Vestil, because modifications can make the product unsafe or cause abnormal wear.
• Installation & Maintenance Requirements:
  • Equipment must be assembled, installed, operated, and maintained according to the instructions in the owner's manual, which is linked on each product page.
  • Never exceed the rated capacity, and never use lifting equipment to lift people unless the product is specifically designed for it.
• Important Notes:
  • The validity of all warranty claims is determined by Vestil Manufacturing.
  • Vestil makes no other express warranties. Implied warranties are disclaimed to the extent allowed by law, and any implied warranty that is not disclaimed is limited to the terms of this limited warranty.
  • Equipment should be inspected upon delivery and before each use for damage, loose hardware, damaged components, or other conditions that could affect safe operation.

Need help with a Vestil warranty claim? Contact Pitstop Pro at (470) 208-2754 or support@pitstop-pro.com.