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Shown supporting a full-size GMC SUV, the Atlas SLP9K full-rise lift delivers a powerful 9,000 lb. capacity—built for shops demanding high-clearance access and full-service capabilities.

Atlas Full‑Rise Scissor Lift - 9000 lb. Capacity | SLP9K

SKU ATEATTD-SLP9K
Save $550.00
$12,100.00
$11,550.00

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Power Meets Precision. The Atlas SLP9K Full-Rise Scissor Lift Delivers 9,000 lb Lifting in a Clean, Compact Design

The Atlas SLP9K 9,000 lb Full-Rise Scissor Lift is an ideal solution for automotive professionals looking for reliable lifting power in a compact form. With a lifting capacity of 9,000 lbs, this scissor lift is perfect for handling everything from compact cars to full-size pickup trucks and SUVs. It's engineered for ease of use, providing smooth operation and secure lifting, ensuring that your service work is both efficient and safe. Full-rise scissor lifts give you full-vehicle service height without the 12-13 foot ceiling 2-post overhead lifts require. Atlas's SLP9K delivers 9K capacity at full-rise without the overhead-clearance compromise.

For shops with ceiling height limitations or a preference for a clean, open workspace, the Atlas SLP9K lift is an exceptional choice. The full-rise lift provides ample clearance, with a maximum lifting height of 78 inches, making it suitable for vehicles of various sizes. Plus, the open-center design grants easy access to the undercarriage, allowing technicians to perform detailed work on tires, brakes, and exhaust systems without obstruction. 9,000 lb capacity at full-rise scissor configuration covers full-size sedans, SUVs, and most light trucks. The flush-mount design keeps the bay floor usable when the lift is stored.

Not only does the Atlas scissor lift offer powerful performance, but it’s also designed to enhance shop aesthetics. Its compact design minimizes clutter, and it can even be flush mounted, contributing to a clean look while allowing vehicles to be driven directly over the lift. Whether you’re upgrading your service shop or establishing a new one, this lift provides the functionality and durability you need. For shops with limited ceiling clearance still needing full-vehicle service capability, the SLP9K is one of the rare lifts that delivers full-rise height without the overhead-crossmember installation.

Need more lifting power? We’ve got heavy-duty Scissor Lifts ready for work.

Demonstrated here lifting a large GMC SUV, the Atlas SLP9K scissor lift offers a robust 9,000 lb. Capacity. Engineered for professional garages requiring maximum height and versatile service access.

Benefits of the Atlas SLP9K Scissor Lift

Full-Rise Without Overhead Clearance
Get full-vehicle service height without the 12-13 foot ceiling that 2-post overhead lifts require. The right alternative for shops with limited ceiling height.
Open Floor When Lowered
Flush-mount design lets you drive over the lift when it's stored. The bay between platforms stays usable for other work or storage.
Strong Lifting Performance
Heavy-duty structural rating with reinforced platforms and hydraulics designed for daily cycling. Handles the full capacity range without slowing under load.
Safer Daily Operation
Mechanical safety locks engage at multiple positions during the lift cycle. Composite rubber pads protect frame finish during contact.
Versatile Vehicle Coverage
Platform width and lift height accommodate sedans, SUVs, and most light trucks. One lift covers nearly the full passenger-vehicle range.
Atlas Engineering
Self-lubricating bushings and direct-drive hydraulics reduce the maintenance schedule. Less downtime, more uptime across years of cycling.

Key Features of the Atlas SLP9K 9000lb Full-Rise Scissor Lift You'll Love:

• 9,000 lb. Capacity: The Atlas SLP9K delivers a powerful 9,000 lb lifting capacity, making it suitable for cars, SUVs, and light-duty trucks. Ideal for professional auto shops needing reliable, heavy-duty performance.

• Full Rise Lift: With a lift height of up to 78 inches, this scissor lift provides full access to the undercarriage for tire changes, brake work, and suspension repairs. It’s designed for maximum clearance and technician comfort.

• Open Center Design: The open center platform allows unobstructed access to critical vehicle components, streamlining service tasks like exhaust system work and drivetrain repairs.

• Air-Operated Lock Release: A single-point air-powered lock release system ensures quick, safe lowering with consistent locking at multiple height positions. Requires an external air supply for operation.

• Adjustable Width: The lift features up to 31 inches of platform width adjustment, accommodating a wide range of vehicle frames for proper support and positioning.

• Flush Mount Capability: Designed for flush installation, this lift offers a clean, low-profile look and drive-over convenience. Perfect for high-efficiency service bays and modern shop layouts.

Featuring a full lifting height of 78 inches and an extended 82-inch deck, the Atlas SLP9K is built to handle oversized vehicles. Perfect for techs working in tall service bays or commercial fleets.

Minimum Garage Requirements

✔ Max Lift Height: 78" (6'6") ✔ Lowered Height: 4.0" drive-on clearance ✔ Platform Dimensions: 59" L x 24" W (4'11" x 2'0") ✔ Overall Dimensions (raised): 82" L x 82" W (6'10" x 6'10") ✔ Concrete Thickness: Minimum 4" (101.6 mm) ✔ Electrical: 220 volt +/- 5% (single phase)

✔ Max Lift Height: 78" (6'6")
✔ Lowered Height: 4.0" drive-on clearance
✔ Platform Dimensions: 59" L x 24" W (4'11" x 2'0")
✔ Overall Dimensions (raised): 82" L x 82" W (6'10" x 6'10")
✔ Concrete Thickness: Minimum 4" (101.6 mm)
✔ Electrical: 220 volt +/- 5% (single phase)

*Concrete must meet the manufacturer's minimum requirements as specified above. Installing this lift on inadequate concrete may result in serious injury or death. It is the customer's responsibility to verify concrete thickness and strength prior to purchase and installation. Stacking taller vehicles vertically may require additional ceiling height. Measure your specific vehicles before ordering. Note: required ceiling clearance equals max lift height plus your vehicle height plus working clearance. Measure your specific vehicles before ordering.

Atlas SLP9K 9000 lb. Capacity Scissor Lift Specifications
Manufacturer Atlas
Lifting Capacity 9,000 lbs
Max Lifting Height 78" (6' 6")
Overall Length 82" (6' 10")
Max Overall Width 82" (6' 10")
Lift Platform Dimensions 59" x 24"
Lowered Height 4"
Width Between Platforms Adjustable up to 31"
Approach Ramps 11" x 24"
Air Requirement 90-120 PSI
Power Unit 220 volt +/- 5% (single phase)
Oil Requirement 3-5 Gallons AW32 or AW46 (Not Included)
Shipping Weight 2,400 lbs
Warranty 1-year structural, 1-year hydraulic, parts only

Ready to upgrade your garage? Talk to a Lift Specialist or explore more options.

Call (470) 208-2754 Request a Quote Browse All Lifts
Overview

Power Meets Precision. The Atlas SLP9K Full-Rise Scissor Lift Delivers 9,000 lb Lifting in a Clean, Compact Design

The Atlas SLP9K 9,000 lb Full-Rise Scissor Lift is an ideal solution for automotive professionals looking for reliable lifting power in a compact form. With a lifting capacity of 9,000 lbs, this scissor lift is perfect for handling everything from compact cars to full-size pickup trucks and SUVs. It's engineered for ease of use, providing smooth operation and secure lifting, ensuring that your service work is both efficient and safe. Full-rise scissor lifts give you full-vehicle service height without the 12-13 foot ceiling 2-post overhead lifts require. Atlas's SLP9K delivers 9K capacity at full-rise without the overhead-clearance compromise.

For shops with ceiling height limitations or a preference for a clean, open workspace, the Atlas SLP9K lift is an exceptional choice. The full-rise lift provides ample clearance, with a maximum lifting height of 78 inches, making it suitable for vehicles of various sizes. Plus, the open-center design grants easy access to the undercarriage, allowing technicians to perform detailed work on tires, brakes, and exhaust systems without obstruction. 9,000 lb capacity at full-rise scissor configuration covers full-size sedans, SUVs, and most light trucks. The flush-mount design keeps the bay floor usable when the lift is stored.

Not only does the Atlas scissor lift offer powerful performance, but it’s also designed to enhance shop aesthetics. Its compact design minimizes clutter, and it can even be flush mounted, contributing to a clean look while allowing vehicles to be driven directly over the lift. Whether you’re upgrading your service shop or establishing a new one, this lift provides the functionality and durability you need. For shops with limited ceiling clearance still needing full-vehicle service capability, the SLP9K is one of the rare lifts that delivers full-rise height without the overhead-crossmember installation.

Need more lifting power? We’ve got heavy-duty Scissor Lifts ready for work.

 Demonstrated here lifting a large GMC SUV, the Atlas SLP9K scissor lift offers a robust 9,000 lb. Capacity. Engineered for professional garages requiring maximum height and versatile service access.

Benefits of the Atlas SLP9K Scissor Lift

Full-Rise Without Overhead Clearance Get full-vehicle service height without the 12-13 foot ceiling that 2-post overhead lifts require. The right alternative for shops with limited ceiling height. Open Floor When Lowered Flush-mount design lets you drive over the lift when it's stored. The bay between platforms stays usable for other work or storage. Strong Lifting Performance Heavy-duty structural rating with reinforced platforms and hydraulics designed for daily cycling. Handles the full capacity range without slowing under load. Safer Daily Operation Mechanical safety locks engage at multiple positions during the lift cycle. Composite rubber pads protect frame finish during contact. Versatile Vehicle Coverage Platform width and lift height accommodate sedans, SUVs, and most light trucks. One lift covers nearly the full passenger-vehicle range. Atlas Engineering Self-lubricating bushings and direct-drive hydraulics reduce the maintenance schedule. Less downtime, more uptime across years of cycling.

Key Features of the Atlas SLP9K 9000lb Full-Rise Scissor Lift You'll Love:

• 9,000 lb. Capacity: The Atlas SLP9K delivers a powerful 9,000 lb lifting capacity, making it suitable for cars, SUVs, and light-duty trucks. Ideal for professional auto shops needing reliable, heavy-duty performance.

• Full Rise Lift: With a lift height of up to 78 inches, this scissor lift provides full access to the undercarriage for tire changes, brake work, and suspension repairs. It’s designed for maximum clearance and technician comfort.

• Open Center Design: The open center platform allows unobstructed access to critical vehicle components, streamlining service tasks like exhaust system work and drivetrain repairs.

• Air-Operated Lock Release: A single-point air-powered lock release system ensures quick, safe lowering with consistent locking at multiple height positions. Requires an external air supply for operation.

• Adjustable Width: The lift features up to 31 inches of platform width adjustment, accommodating a wide range of vehicle frames for proper support and positioning.

• Flush Mount Capability: Designed for flush installation, this lift offers a clean, low-profile look and drive-over convenience. Perfect for high-efficiency service bays and modern shop layouts.

 Featuring a full lifting height of 78 inches and an extended 82-inch deck, the Atlas SLP9K is built to handle oversized vehicles. Perfect for techs working in tall service bays or commercial fleets.

Minimum Garage Requirements

✔ Max Lift Height: 78" (6'6") ✔ Lowered Height: 4.0" drive-on clearance ✔ Platform Dimensions: 59" L x 24" W (4'11" x 2'0") ✔ Overall Dimensions (raised): 82" L x 82" W (6'10" x 6'10") ✔ Concrete Thickness: Minimum 4" (101.6 mm) ✔ Electrical: 220 volt +/- 5% (single phase)

✔ Max Lift Height: 78" (6'6")
✔ Lowered Height: 4.0" drive-on clearance
✔ Platform Dimensions: 59" L x 24" W (4'11" x 2'0")
✔ Overall Dimensions (raised): 82" L x 82" W (6'10" x 6'10")
✔ Concrete Thickness: Minimum 4" (101.6 mm)
✔ Electrical: 220 volt +/- 5% (single phase)

*Concrete must meet the manufacturer's minimum requirements as specified above. Installing this lift on inadequate concrete may result in serious injury or death. It is the customer's responsibility to verify concrete thickness and strength prior to purchase and installation. Stacking taller vehicles vertically may require additional ceiling height. Measure your specific vehicles before ordering. Note: required ceiling clearance equals max lift height plus your vehicle height plus working clearance. Measure your specific vehicles before ordering.

Atlas SLP9K 9000 lb. Capacity Scissor Lift Specifications
Manufacturer Atlas
Lifting Capacity 9,000 lbs
Max Lifting Height 78" (6' 6")
Overall Length 82" (6' 10")
Max Overall Width 82" (6' 10")
Lift Platform Dimensions 59" x 24"
Lowered Height 4"
Width Between Platforms Adjustable up to 31"
Approach Ramps 11" x 24"
Air Requirement 90-120 PSI
Power Unit 220 volt +/- 5% (single phase)
Oil Requirement 3-5 Gallons AW32 or AW46 (Not Included)
Shipping Weight 2,400 lbs
Warranty 1-year structural, 1-year hydraulic, parts only

Ready to upgrade your garage? Talk to a Lift Specialist or explore more options.

Call (470) 208-2754 Request a Quote Browse All Lifts
Manual
Warranty

Warranty Policy

  • Most of our products come with a 1-Year Limited Warranty covering structural, hydraulic, and electrical components (where applicable). Wear items like belts, pads, and hoses are covered under a 90-day warranty.
  • What’s Covered:
    • Defects in materials or workmanship under normal use.
    • Coverage applies to the original purchaser only.
    • Parts will be repaired or replaced at our discretion.
  • What’s Not Covered:
    • Labor or shipping for warranty work.
    • Normal wear and tear items.
    • Equipment damaged by misuse, improper installation, neglect, or unauthorized repairs.
    • Equipment not maintained according to manufacturer guidelines.

Customer Responsibilities

  • Maintain equipment regularly.
  • Use clean, lubricated, moisture-free air for pneumatic parts.
  • Use surge protection for electric components.
  • Ensure proper electrical amperage is supplied.
  • Warranty claims must be pre-approved in writing.

Legal Disclaimer

  • This warranty replaces all other expressed or implied warranties, including merchantability or fitness for a particular purpose. We are not liable for any incidental or consequential damages, such as lost profit, substitute equipment, or commercial interruption.

Need Help?

⛟Shipping and Returns

Shipping Policy

  • Large items ship via commercial freight carriers using 53-foot enclosed tractor-trailers. Please ensure your delivery address is a legitimate business location that can accommodate this size vehicle. Residential addresses, farms, and limited-access locations (e.g., schools, storage units, government facilities) may incur additional charges.

Delivery Access

  • The truck must have clear access in and out of your property.
  • We cannot ship to vague locations (e.g., “end of Sam’s Club parking lot”) or addresses that require passing through gates or checkpoints without prior coordination.
  • If a semi cannot access the location, delivery will be delayed or denied.

Unloading Responsibilities

  • Customers are 100% responsible for unloading the shipment. You will need a forklift, skid steer, rollback wrecker, or similar equipment. The truck driver will not help unload, and disassembly inside the trailer is not permitted for safety and insurance reasons.
  • Liftgate service is available for lighter items (under 1,000 lbs) for an additional fee, but most heavy equipment, especially lifts, cannot be unloaded by liftgate.

Scheduling and Communication

  • Most freight carriers offer a free 24-hour call-ahead when the product reaches the terminal near you. Make sure we have a cell or work number on file to avoid missed calls and delays.
  • “Call when 30 minutes away” requests cannot be guaranteed.
  • Missed appointments may delay delivery and require rescheduling at the carrier’s discretion.

Freight Terminal Pickup or Alternate Delivery

  • If you can’t unload at your location, we can ship to a local freight terminal for pickup.
  • Alternatively, consider shipping to a friend’s business that has unloading equipment. Ensure they know how to inspect for damage and note it properly.

Inspection & Freight Damage

  • Inspect the shipment before signing the delivery receipt. If there is damage, note it clearly on the bill of lading and take photos.
  • Failure to note visible damage may forfeit your right to file a freight claim.
  • All freight-related damage or shortages must be reported within 24 hours of delivery.

Self-Arranged Freight

  • Customers using their own freight carrier must:
    • Provide a Bill of Lading
    • Be available 10 AM – 4 PM EST for truck loading
    • Accept that skid and brace fees ($20–$30) may apply for packaging safety

Returns & Cancellations

  • If you’re not satisfied with your purchase, please contact us within 10 days of purchase for return or exchange authorization.
  • Return Conditions:
    • All returns must be pre-approved in writing.
    • Items must be new, uninstalled, and in original packaging.
    • Buyer is responsible for return shipping costs.
    • All returns are subject to a 15% restocking fee.
    • Refunds are issued once items are received, tested, and approved by our team.
  • Damaged or Defective Items:
    • Freight-damaged products must be noted on the delivery receipt and reported within 24 hours.
    • Small parcel damage (UPS/FedEx) should be noted and reported within 7 days.
    • Defective or damaged items will be repaired or replaced at our discretion. If no replacement is available, a refund may be issued.
  • Cancellations:
    • A 5% cancellation fee applies to any order that has been processed but not yet shipped.
    • We do not issue refunds for unauthorized returns.

Need Help?

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Overview

Power Meets Precision. The Atlas SLP9K Full-Rise Scissor Lift Delivers 9,000 lb Lifting in a Clean, Compact Design

The Atlas SLP9K 9,000 lb Full-Rise Scissor Lift is an ideal solution for automotive professionals looking for reliable lifting power in a compact form. With a lifting capacity of 9,000 lbs, this scissor lift is perfect for handling everything from compact cars to full-size pickup trucks and SUVs. It's engineered for ease of use, providing smooth operation and secure lifting, ensuring that your service work is both efficient and safe. Full-rise scissor lifts give you full-vehicle service height without the 12-13 foot ceiling 2-post overhead lifts require. Atlas's SLP9K delivers 9K capacity at full-rise without the overhead-clearance compromise.

For shops with ceiling height limitations or a preference for a clean, open workspace, the Atlas SLP9K lift is an exceptional choice. The full-rise lift provides ample clearance, with a maximum lifting height of 78 inches, making it suitable for vehicles of various sizes. Plus, the open-center design grants easy access to the undercarriage, allowing technicians to perform detailed work on tires, brakes, and exhaust systems without obstruction. 9,000 lb capacity at full-rise scissor configuration covers full-size sedans, SUVs, and most light trucks. The flush-mount design keeps the bay floor usable when the lift is stored.

Not only does the Atlas scissor lift offer powerful performance, but it’s also designed to enhance shop aesthetics. Its compact design minimizes clutter, and it can even be flush mounted, contributing to a clean look while allowing vehicles to be driven directly over the lift. Whether you’re upgrading your service shop or establishing a new one, this lift provides the functionality and durability you need. For shops with limited ceiling clearance still needing full-vehicle service capability, the SLP9K is one of the rare lifts that delivers full-rise height without the overhead-crossmember installation.

Need more lifting power? We’ve got heavy-duty Scissor Lifts ready for work.

 Demonstrated here lifting a large GMC SUV, the Atlas SLP9K scissor lift offers a robust 9,000 lb. Capacity. Engineered for professional garages requiring maximum height and versatile service access.

Benefits of the Atlas SLP9K Scissor Lift

Full-Rise Without Overhead Clearance Get full-vehicle service height without the 12-13 foot ceiling that 2-post overhead lifts require. The right alternative for shops with limited ceiling height. Open Floor When Lowered Flush-mount design lets you drive over the lift when it's stored. The bay between platforms stays usable for other work or storage. Strong Lifting Performance Heavy-duty structural rating with reinforced platforms and hydraulics designed for daily cycling. Handles the full capacity range without slowing under load. Safer Daily Operation Mechanical safety locks engage at multiple positions during the lift cycle. Composite rubber pads protect frame finish during contact. Versatile Vehicle Coverage Platform width and lift height accommodate sedans, SUVs, and most light trucks. One lift covers nearly the full passenger-vehicle range. Atlas Engineering Self-lubricating bushings and direct-drive hydraulics reduce the maintenance schedule. Less downtime, more uptime across years of cycling.

Key Features of the Atlas SLP9K 9000lb Full-Rise Scissor Lift You'll Love:

• 9,000 lb. Capacity: The Atlas SLP9K delivers a powerful 9,000 lb lifting capacity, making it suitable for cars, SUVs, and light-duty trucks. Ideal for professional auto shops needing reliable, heavy-duty performance.

• Full Rise Lift: With a lift height of up to 78 inches, this scissor lift provides full access to the undercarriage for tire changes, brake work, and suspension repairs. It’s designed for maximum clearance and technician comfort.

• Open Center Design: The open center platform allows unobstructed access to critical vehicle components, streamlining service tasks like exhaust system work and drivetrain repairs.

• Air-Operated Lock Release: A single-point air-powered lock release system ensures quick, safe lowering with consistent locking at multiple height positions. Requires an external air supply for operation.

• Adjustable Width: The lift features up to 31 inches of platform width adjustment, accommodating a wide range of vehicle frames for proper support and positioning.

• Flush Mount Capability: Designed for flush installation, this lift offers a clean, low-profile look and drive-over convenience. Perfect for high-efficiency service bays and modern shop layouts.

 Featuring a full lifting height of 78 inches and an extended 82-inch deck, the Atlas SLP9K is built to handle oversized vehicles. Perfect for techs working in tall service bays or commercial fleets.

Minimum Garage Requirements

✔ Max Lift Height: 78" (6'6") ✔ Lowered Height: 4.0" drive-on clearance ✔ Platform Dimensions: 59" L x 24" W (4'11" x 2'0") ✔ Overall Dimensions (raised): 82" L x 82" W (6'10" x 6'10") ✔ Concrete Thickness: Minimum 4" (101.6 mm) ✔ Electrical: 220 volt +/- 5% (single phase)

✔ Max Lift Height: 78" (6'6")
✔ Lowered Height: 4.0" drive-on clearance
✔ Platform Dimensions: 59" L x 24" W (4'11" x 2'0")
✔ Overall Dimensions (raised): 82" L x 82" W (6'10" x 6'10")
✔ Concrete Thickness: Minimum 4" (101.6 mm)
✔ Electrical: 220 volt +/- 5% (single phase)

*Concrete must meet the manufacturer's minimum requirements as specified above. Installing this lift on inadequate concrete may result in serious injury or death. It is the customer's responsibility to verify concrete thickness and strength prior to purchase and installation. Stacking taller vehicles vertically may require additional ceiling height. Measure your specific vehicles before ordering. Note: required ceiling clearance equals max lift height plus your vehicle height plus working clearance. Measure your specific vehicles before ordering.

Atlas SLP9K 9000 lb. Capacity Scissor Lift Specifications
Manufacturer Atlas
Lifting Capacity 9,000 lbs
Max Lifting Height 78" (6' 6")
Overall Length 82" (6' 10")
Max Overall Width 82" (6' 10")
Lift Platform Dimensions 59" x 24"
Lowered Height 4"
Width Between Platforms Adjustable up to 31"
Approach Ramps 11" x 24"
Air Requirement 90-120 PSI
Power Unit 220 volt +/- 5% (single phase)
Oil Requirement 3-5 Gallons AW32 or AW46 (Not Included)
Shipping Weight 2,400 lbs
Warranty 1-year structural, 1-year hydraulic, parts only

Ready to upgrade your garage? Talk to a Lift Specialist or explore more options.

Call (470) 208-2754 Request a Quote Browse All Lifts
Manual
Warranty

Warranty Policy

  • Most of our products come with a 1-Year Limited Warranty covering structural, hydraulic, and electrical components (where applicable). Wear items like belts, pads, and hoses are covered under a 90-day warranty.
  • What’s Covered:
    • Defects in materials or workmanship under normal use.
    • Coverage applies to the original purchaser only.
    • Parts will be repaired or replaced at our discretion.
  • What’s Not Covered:
    • Labor or shipping for warranty work.
    • Normal wear and tear items.
    • Equipment damaged by misuse, improper installation, neglect, or unauthorized repairs.
    • Equipment not maintained according to manufacturer guidelines.

Customer Responsibilities

  • Maintain equipment regularly.
  • Use clean, lubricated, moisture-free air for pneumatic parts.
  • Use surge protection for electric components.
  • Ensure proper electrical amperage is supplied.
  • Warranty claims must be pre-approved in writing.

Legal Disclaimer

  • This warranty replaces all other expressed or implied warranties, including merchantability or fitness for a particular purpose. We are not liable for any incidental or consequential damages, such as lost profit, substitute equipment, or commercial interruption.

Need Help?

⛟Shipping and Returns

Shipping Policy

  • Large items ship via commercial freight carriers using 53-foot enclosed tractor-trailers. Please ensure your delivery address is a legitimate business location that can accommodate this size vehicle. Residential addresses, farms, and limited-access locations (e.g., schools, storage units, government facilities) may incur additional charges.

Delivery Access

  • The truck must have clear access in and out of your property.
  • We cannot ship to vague locations (e.g., “end of Sam’s Club parking lot”) or addresses that require passing through gates or checkpoints without prior coordination.
  • If a semi cannot access the location, delivery will be delayed or denied.

Unloading Responsibilities

  • Customers are 100% responsible for unloading the shipment. You will need a forklift, skid steer, rollback wrecker, or similar equipment. The truck driver will not help unload, and disassembly inside the trailer is not permitted for safety and insurance reasons.
  • Liftgate service is available for lighter items (under 1,000 lbs) for an additional fee, but most heavy equipment, especially lifts, cannot be unloaded by liftgate.

Scheduling and Communication

  • Most freight carriers offer a free 24-hour call-ahead when the product reaches the terminal near you. Make sure we have a cell or work number on file to avoid missed calls and delays.
  • “Call when 30 minutes away” requests cannot be guaranteed.
  • Missed appointments may delay delivery and require rescheduling at the carrier’s discretion.

Freight Terminal Pickup or Alternate Delivery

  • If you can’t unload at your location, we can ship to a local freight terminal for pickup.
  • Alternatively, consider shipping to a friend’s business that has unloading equipment. Ensure they know how to inspect for damage and note it properly.

Inspection & Freight Damage

  • Inspect the shipment before signing the delivery receipt. If there is damage, note it clearly on the bill of lading and take photos.
  • Failure to note visible damage may forfeit your right to file a freight claim.
  • All freight-related damage or shortages must be reported within 24 hours of delivery.

Self-Arranged Freight

  • Customers using their own freight carrier must:
    • Provide a Bill of Lading
    • Be available 10 AM – 4 PM EST for truck loading
    • Accept that skid and brace fees ($20–$30) may apply for packaging safety

Returns & Cancellations

  • If you’re not satisfied with your purchase, please contact us within 10 days of purchase for return or exchange authorization.
  • Return Conditions:
    • All returns must be pre-approved in writing.
    • Items must be new, uninstalled, and in original packaging.
    • Buyer is responsible for return shipping costs.
    • All returns are subject to a 15% restocking fee.
    • Refunds are issued once items are received, tested, and approved by our team.
  • Damaged or Defective Items:
    • Freight-damaged products must be noted on the delivery receipt and reported within 24 hours.
    • Small parcel damage (UPS/FedEx) should be noted and reported within 7 days.
    • Defective or damaged items will be repaired or replaced at our discretion. If no replacement is available, a refund may be issued.
  • Cancellations:
    • A 5% cancellation fee applies to any order that has been processed but not yet shipped.
    • We do not issue refunds for unauthorized returns.

Need Help?

★Reviews

Customer Reviews

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