TOPDON Tesla Software | TSADDON

Warranty

• Warranty Range:
• TOPDON warranty coverage ranges from 1 to 2 years, depending on the product.
• Where To Find Your Exact Warranty:
• The warranty for your specific model will be listed at the bottom of the specification table on the product page.
• Subscription-Based Warranty Option:
• Some TOPDON products may include a subscription-based warranty option, where coverage may extend beyond the initial term as long as the customer maintains an active subscription.
• Warranty Coverage:
• Covers defects in materials and workmanship for the original end-user during the valid warranty period.
• If covered, TOPDON will repair or replace the product at its discretion.
• Replacement units may be new or refurbished, and refurbished tools are tested to be functionally equivalent to new.
• Warranty coverage applies to device failure resulting from a defect, not normal wear or external damage.
• What The Warranty Does Not Cover:
• Any damage from accident, abuse, misuse, or natural disasters.
• Physical damage including cracked screens, broken housings, liquid damage, or chemical exposure.
• Issues caused by insufficient or excessive electrical supply, or abnormal mechanical or environmental conditions.
• Unauthorized disassembly, repair, or modification. Disassembly of any kind voids the limited warranty.
• Consumable parts (including batteries and protective coatings) that naturally wear over time, unless failure is due to defects in materials or workmanship.
• Products not used according to accompanying instructions or intended use.
• Products with an altered or removed identification number, or products reported as stolen.
• Damages or losses of any kind resulting from the use or misuse of the product.
• Service Procedure (RMA Required):
• An RMA number is required before sending any tool to TOPDON for service.
• The end-user is responsible for shipping and insurance to TOPDON’s RMA department.
• Tools must be properly packaged to prevent transit damage, and you should send only the parts requested by TOPDON support.
• TOPDON covers return shipping for the repaired or replacement tool with the same delivery speed used to send it in.
• The RMA number must be displayed on the outside of the package or it may be returned unopened.
• Loaner / Refurbished Tool Program:
• TOPDON may offer a refurbished loaner tool of an equal or better platform while your tool is being repaired.
• A credit card deposit for the device’s retail value is required before a loaner can ship.
• After repair, you may be able to keep the refurbished unit as a replacement and have the deposit refunded, or return the loaner and receive your original tool back.
• Deposit is released once the refurbished unit is returned or an exchange agreement is made. TOPDON may decline refurbishment at its discretion.
• Important Notes:
• Only TOPDON authorized personnel should service TOPDON tools.

Need help confirming warranty coverage for your model? Call (470) 208-2754.

Shipping

• Shipping Time: 2-3 business days on in-stock items.
• Out of Stock Items: If an item is not currently in stock, shipping time may take up to 30 days depending on supplier availability and inbound restock timing.
• Timing Is Critical: If your delivery timeline is important, we strongly recommend contacting us before placing your order so we can confirm current stock status and an estimated ship date.

Returns

• Money Back Guarantee: Professional Series Diagnostic Packages include a 30-day full money back guarantee. All other TOPDON products include a 3-day money back guarantee.
• Return Window: Returns are accepted within the applicable guarantee period on eligible items.
• Condition Requirements: Items must be unused, in like-new sellable condition, and returned in the original packaging.
• RMA Required: Unauthorized returns will not be accepted. A return authorization is required prior to sending any items back.
• Non-Returnable Items:
• Items returned outside the applicable guarantee period.
• Items that are used, damaged, missing major contents, or not in original packaging.
• Any items listed as Final Sale.
• Return Process:
• Submit a return request with your order number, product name, and reason for return.
• If approved, you will receive return instructions and a return authorization.
• Return the item per the provided instructions and share tracking information once shipped.
• Refunds are processed after the return is received and inspected.
• Return Shipping Costs:
• Customers are responsible for return shipping costs ($8.95 flat rate return shipping within the U.S.).
• Original shipping fees are non-refundable.
• Warranty Reference:
• To confirm the exact warranty for your specific TOPDON product, please reference the specification table on the product page.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.