Katool Caster Kit *Fits KT-4H110 lift Only* | KT-CR2

Shipping

• Freight shipping only within the lower 48 states and Canada
• Orders placed with us typically arrive within 7–10 days, depending on the model and quantity ordered. Please note: Due to recent tariff-related delays affecting shipments from overseas manufacturers, current shipping times may be slightly longer than usual.
• Customer is responsible for unloading from the truck.
• Forklift or unloading dock service may be required.
• Customer is responsible for any re-delivery charges.
• Liftgate service available for $90 (Not Avilable for Vehicle Lifts).
• Shipments should be inspected for damages before signing the Bill of Lading.

Returns

• 30-day return guarantee on eligible items.
• Items must be unused and in original packaging.
• Unauthorized returns will not be accepted.
• Non-Returnable Items:
• Items beyond the 30-day return window.
• Used, washed, or misused items.
• Return Process:
• Submit a return request with order details, product name, and reason for return.
• Customer service will provide a Return Merchandise Form (RMA) and return address.
• Return item per RMA instructions and provide tracking info.
• Refund or exchange processed within 3 days upon return receipt.
• Refund Processing Times:
• Credit card: 7-14 business days.
• PayPal: Up to 48 hours.

• Return Shipping Costs:
• Customers are responsible for return shipping fees.
• Shipping fees are non-refundable.
• A 20% restocking fee applies.

Warranty

• Warranty:
• 12-month limited warranty covering all parts and defects.
• 36-month structural warranty for vehicle lifts.
• Warranty Coverage:
• Covers cylinders, power units, motors, displays, and electronics.
• Structural elements of the equipment.
• Replacement parts provided at no charge with free shipping.
• Warranty Terms & Conditions:
• Claims must be made within the valid warranty period.
• Warranty is non-transferable.
• Customers may need to provide photos or videos for claim verification.

For assistance, contact us at: support@pitstop-pro.com or call 470-208-2754.