Atlas 3500lb Sliding Bridge Jack | PROJACK35

Warranty Policy

• Most of our products come with a 1-Year Limited Warranty covering structural, hydraulic, and electrical components (where applicable). Wear items like belts, pads, and hoses are covered under a 90-day warranty.
• What’s Covered:
  • Defects in materials or workmanship under normal use.
  • Coverage applies to the original purchaser only.
  • Parts will be repaired or replaced at our discretion.
• What’s Not Covered:
  • Labor or shipping for warranty work.
  • Normal wear and tear items.
  • Equipment damaged by misuse, improper installation, neglect, or unauthorized repairs.
  • Equipment not maintained according to manufacturer guidelines.

Customer Responsibilities

• Maintain equipment regularly.
• Use clean, lubricated, moisture-free air for pneumatic parts.
• Use surge protection for electric components.
• Ensure proper electrical amperage is supplied.
• Warranty claims must be pre-approved in writing.

Legal Disclaimer

• This warranty replaces all other expressed or implied warranties, including merchantability or fitness for a particular purpose. We are not liable for any incidental or consequential damages, such as lost profit, substitute equipment, or commercial interruption.

Need Help?

• For shipping issues, returns, or warranty claims, please email support@pitstop-pro.com or use our Contact Us form. Have your invoice number ready.

Shipping Policy

• Large items ship via commercial freight carriers using 53-foot enclosed tractor-trailers. Please ensure your delivery address is a legitimate business location that can accommodate this size vehicle. Residential addresses, farms, and limited-access locations (e.g., schools, storage units, government facilities) may incur additional charges.

Delivery Access

• The truck must have clear access in and out of your property.
• We cannot ship to vague locations (e.g., “end of Sam’s Club parking lot”) or addresses that require passing through gates or checkpoints without prior coordination.
• If a semi cannot access the location, delivery will be delayed or denied.

Unloading Responsibilities

• Customers are 100% responsible for unloading the shipment. You will need a forklift, skid steer, rollback wrecker, or similar equipment. The truck driver will not help unload, and disassembly inside the trailer is not permitted for safety and insurance reasons.
• Liftgate service is available for lighter items (under 1,000 lbs) for an additional fee, but most heavy equipment, especially lifts, cannot be unloaded by liftgate.

Scheduling and Communication

• Most freight carriers offer a free 24-hour call-ahead when the product reaches the terminal near you. Make sure we have a cell or work number on file to avoid missed calls and delays.
• “Call when 30 minutes away” requests cannot be guaranteed.
• Missed appointments may delay delivery and require rescheduling at the carrier’s discretion.

Freight Terminal Pickup or Alternate Delivery

• If you can’t unload at your location, we can ship to a local freight terminal for pickup.
• Alternatively, consider shipping to a friend’s business that has unloading equipment. Ensure they know how to inspect for damage and note it properly.

Inspection & Freight Damage

• Inspect the shipment before signing the delivery receipt. If there is damage, note it clearly on the bill of lading and take photos.
• Failure to note visible damage may forfeit your right to file a freight claim.
• All freight-related damage or shortages must be reported within 24 hours of delivery.

Self-Arranged Freight

• Customers using their own freight carrier must:
  • Provide a Bill of Lading
  • Be available 10 AM – 4 PM EST for truck loading
  • Accept that skid and brace fees ($20–$30) may apply for packaging safety

Returns & Cancellations

• If you’re not satisfied with your purchase, please contact us within 10 days of purchase for return or exchange authorization.
• Return Conditions:
  • All returns must be pre-approved in writing.
  • Items must be new, uninstalled, and in original packaging.
  • Buyer is responsible for return shipping costs.
  • All returns are subject to a 15% restocking fee.
  • Refunds are issued once items are received, tested, and approved by our team.
• Damaged or Defective Items:
  • Freight-damaged products must be noted on the delivery receipt and reported within 24 hours.
  • Small parcel damage (UPS/FedEx) should be noted and reported within 7 days.
  • Defective or damaged items will be repaired or replaced at our discretion. If no replacement is available, a refund may be issued.
• Cancellations:
  • A 5% cancellation fee applies to any order that has been processed but not yet shipped.
  • We do not issue refunds for unauthorized returns.

Need Help?

• For shipping issues, returns, or warranty claims, please email support@pitstop-pro.com or use our Contact Us form. Have your invoice number ready.